White Paper: Bridging Hotel Business and Technology PrioritiesThe hotel industry has survived the most dramatic downturn in its history. With a recovery well underway, hoteliers are launching new business initiatives that rely heavily on information technology to drive business growth and profitability. White Paper: Transform Your Growth Strategy Now - Remove barriers between hotel technology,...
Leading Hotels of the World – Marketing Conference PresentationIt was an honor to be invited to give the closing keynote address for The Leading Hotels of the World 2011 Sales, Marketing and Distribution Conference at the Kameha Grand Bonn in Bonn, Germany. Challenge: Identify a group that better understands the needs of luxury hotel guests than members of The Leading Hotels of the World The...
Survey: What Hotel Brand Does the Best Job Online?Performing an admittedly unscientific survey in preparation for a session I will be moderating at the Hospitality Financial and Technology Professionals HITEC Conference June 20-23 in Austin, Texas. Hopefully you can provide some opinions on the topic. Every hotel and/or hotel chain on the planet is striving to capture more traffic on their website...
Summerfest: The World’s Largest Music Festival[NOTE: UPDATED LIST Includes Newly Announced Headliners] [NOTE: SECOND UPDATE Adds 11 Additional Headliners] Every year Milwaukee, Wisconsin hosts the world’s largest music festival – Summerfest. Despite running continuously since 1968 and drawing crowds between 800 thousand & 1 million in annual attendance, it’s still a good...
Snippets and Factoids from Henry Harteveldt’s OpenTravel PresentationHenry Harteveldt, Forrester Research‘s Vice President and Principal Analyst for Travel opened his keynote for the OpenTravel Alliance 2011 North American Advisory Forum with Bette Davis’ famous quote as Margo Channing in All About Eve, “Fasten your seat belts, it’s going to be a bumpy ride.” ...
Hotel Industry Survey – How to Align Business and Technology Priorities?One of the most pressing issues facing the global hotel industry as it slowly recovers from the biggest economic downturn in its history is how to most efficiently bridge the gap between business and technology goals. photo credit: keiichi.IMake your opinion known. Contribute your insights to a hotel industry white paper...
Tnooz Human Rights Abuse Inspires S.P.A.W.N. Movement – Free the Nodes!Exactly one year ago, on April 1, 2010, a startling exposé rocked the travel industry – revealing Tnooz Editor Kevin May as not only the travel industry’s most powerful kingmaker, but its most feared thug as well.This year, a dangerous year-long undercover investigation concludes by casting an unwelcome light...
Presentation at Hospitality Sales and Marketing Association International (HSMAI) Resort Best Practices Meeting by Robert Cole of RockCheetah. Key areas covered include the current mobile ... For more hotel and destination marketing strategy & travel technology insights see my Views from a Corner Suite Blog
Recognition of the best and worst travel industry performances and practices of the year normally falls to major brands and/or high profile news events. The Unsuspecting Travel Hero Award and Unsuspecting Travel Zero Award are not about the bravado of highly promoted marketing strategies or dramatic customer service provided during times of crisis. photo credit: Claudio GennariThe best in travel...
Can I retire my 1983 Compaq Portable now? RT @NormTravelTech: http://bit.ly/hpWGQA CES Best of Show. End of the laptop era? #Happy to see the cold temperatures in Dallas – won't need to use the hyperbaric thawing chamber before my trip tomorrow #17 digital marketing trends for 2011 from @AshleyFriedlein http://j.mp/hPc8jI via @Econsultancy (thanks @tcpeter @jimsterne) #You are not alone…...