Where is the Apple of Online Travel?

The title of the latest column by Forbes Publisher Rich Karlgaard in Digital Rules is called “Will the entrepreneur boom miss the U.S.?” He writes about some similarities between the crash and recovery in the 1970’s and the situation today, but what is more interesting is his comment that what otherwise was a dismal decade was saved by innovation and entrepreneurship, marked by such significant start-ups like FedEx, Genentech, Southwest Airlines, Apple and more. Intel also introduced the microprocessor, called by some the most important invention of the last 50 years. Silicon Valley-style venture capital also emerged during the ’70s as did venture debt.

He poses the question: “Will entrepreneurs and innovation bail us out again?” and the answer is they are already doing so, but that most of it is happening outside the U.S. Among the innovation leaders in this country, Karlgaard calls Apple an outlier and an example of a company that keeps re-inventing itself by having a keen sense of cultural shifts that keeps them on the edge.

This leads to the question in the headline. Where is the equivalent of Apple in the travel industry? The first innovators of the late ’90s (OTAs for example) are now the establishment and as the recent PhoCusWright Online Traffic and Conversion Report shows are losing traffic to non-transactional Web sites by newer, innovative market entrants. The shift by consumers from the purely purchase focused site visits of the past, to a search, shop, buy mode of behavior presents an opportunity for start-ups to enter the market. Their smart solutions may capitalize on the seeming lack of attention paid to this shift by the established players, who unlike Apple don’t seem to re-invent themselves rapidly to leverage their much larger site traffic.

Unlike Apple - who regularly introduces radically new products that become instant best sellers even though consumers didn’t even imagine they wanted them before they hit the market - the travel industry seems to move in more incremental steps. There are, of course, exceptions. Who knows, some of the start-ups now entering the market as consumer behavior undergoes rapid change might well become major players in the travel industry. More than thirty of these next generation innovators - the cream of the crop - have been selected to present their solutions at the PhoCusWright Conference Travel Innovation Summit in Orlando on November 17 to be evaluated by a critical audience of over 900 industry leaders. One will emerge as this year’s winner and could, 30 years from now, be mentioned as one of the big winners of this decade.


  • Two comments -

    First, regarding "the next Apple," people forget the incredible commercial failures of the Apple III and the LISA that came between the iconic Apple II and the Macintosh. Extremely few companies survive a sophomore slump on their second major product release, let alone through a failure on their third major product release (I don't think there is even a term for a junior ______.)

    The investment environment now is marked by considerably less patience and loyalty to the founders and their original organizations. The leash is much shorter and expectations are for delivery according to plan.

    Second, I think the three-step process:
    - Search
    - Shop
    - Buy

    has evolved into a seven-step process:
    - Inspire
    - Research
    - Plan
    - Validate
    - Buy
    - Travel
    - Share

    This has provided start-ups the ability to focus on a more granular facet of the online travel booking process and to provide creatively differentiated functionality without needing to develop and manage the entire process like an OTA.

    That said, I am looking forward to seeing what the innovators are bringing to the party.

    Just because it may be harder to become the next Apple, it would be great to see a startup truly turn the travel experience into a lifestyle experience - the same way Apple has done for computers, music players and phones.
  • Good comments. The process has always been along the lines of Dream - Learn - Plan - Go - Share. In the first phase of web 1.0 the entire focus by OTAs has been almost exclusively on the Go part with the rest being left to other players like DMOs who have traditionally been engaged in the first three since before the web. The Share was largely handled offline by travelers themselves. As the web evolves this entire process chain has now moved to the web and new players have entered the market to offer solutions that don't focus primarily on the Go part but the rest. This should ultimately improve the customer experience as online travelers expect and demand a seamless experience across all steps as opposed to the time wasting click-o-rama of today.

    Some player might well appear and offer an "Apple like" improvement along the lines you suggest in your last paragraph.
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