Vacation Rentals Keep Kicking It Up

 

More than half a year has passed since we published our landmark study of the vacation rental marketplace. Since we released Vacation Rental Marketplace: Poised for Change, there has been a flood of activity in the sector including new startups, new funding rounds, and some significant strategic moves by some major online travel players. Now is as good a time as any for a roundup.

Expedia Gunning for HomeAway

The biggest news, in my view, is the increasing attention paid to the vacation rental category by the largest online travel players. Expedia CEO Dara Khosrowshahi mentioned vacation rentals as a major strategic opportunity for the company on not just one, but both 2009 earnings calls. Expedia’s traveler review behemoth TripAdvisor acquired a majority stake in FlipKey, a vacation rental guest review platform originally conceived for professional property managers. In 2009, they have already launched FlipKey within TripAdvisor, introduced a booking engine (still fairly scarce in the vacation rental category, where most bookings are handled offline), and opened up their platform to individual vacation homeowners with a daring new program that massively undercuts pricing by market leader HomeAway.

HomeAway, which has more or less cornered the rental-by-owner online listings market by rolling up the top URLs (including VRBO.com, VacationRentals.com, CyberRentals, etc.), charges a few hundred dollars a year (it varies by site and service levels). FlipKey has stepped in with a shocking $1.99 per month offer for homeowners. Check it out here. So assuming FlipKey’s offer gains some traction with homeowners, the key question is: will FlipKey be able to leverage that tremendous TripAdvisor community and marketing muscle to drive traffic to its vacation rental platform and make a dent in HomeAway’s market?

I suspect the answer is yes, but I also believe HomeAway has plenty of fight in them. For starters, they have some of the most aggressive SEO/SEM activity in the vacation rental category across their portfolio of online properties. But Expedia is clearly in this for the long haul. It’s worth quoting Dara Khosrowshahi from the 2Q 2009 earnings call:

On the vacation rentals area, we’re just getting started. We are integrating that product into Trip[Advisor], and the advantage that Trip[Advisor] brings is just the enormous traffic that we bring to the eyeball traffic to the vacation rentals area. The challenge now will be to build up a listings business in addition to the base business that we have. We just think it’s a great target market, but we have to measure our progress there in years, not in quarters.
 – Expedia CEO Dara Khosrowshahi, Expedia Inc. 2Q Earnings Call

Source: SeekingAlpha

This is going to be an incredibly interesting space to watch. And Expedia is by no means alone.

Other OTAs Enter the Fray

Priceline signed a deal with LeisureLink, a distribution company that connects professionally managed vacation rental suppliers to GDS, travel agent and online booking channels. Priceline, which has been gaining share against its rivals amid the recession, is serving up LeisureLink’s condo content within its hotel shopping path. Priceline joins Travelocity and Orbitz, which both already have deals with LeisureLink.

I learned from Tom Botts of Hudson Crossing that Orbitz has also given vacation rentals prominent placement within the recently resuscitated Lodging.com. Lodging’s vacation rentals tab is serving up content from a handful of third-party vacation rental and alternative lodging sites through private-label metasearch Vast.com, which pulls content from a range of sources, including AlwaysOnVacation, BedandBreakfast, PerfectPlaces, Rentalo and VacationHomeRentals among others (but not, notably, from the HomeAway network). Zonder was hosting a private-label vacation rental site for the OTA, but all of the links now go back to the Zonder home page. I have emailed both Orbitz and Zonder for more information.

New Vacation Rental Sites & Startups

Amid the recession, interest and innovation in the vacation rental and broader alternative lodging category does not seem to be slowing down at all. Here are a few sites I have come across, in alphabetical order:

abetterstay (www.abetterstay.com): An under-the-radar B2C play from LeisureLink, which announced a funding round earlier this year. They have gone from zero to 100K-plus in monthly uniques visits in just a few months.

Airbnb (www.airbnb.com): Not your conventional vacation rental list site. Airbnb is a marketplace where anybody with a home, apartment or, for that matter, an empty room can list what they have and seek out renters. Not sure how big the opportunity is to rent out rooms in private homes and apartments to travelers, but certainly interesting. It may be more interesting if they had a meaningful social networking strategy, such as implementation within Facebook to find cheap digs for friends of friends, which leads us to our next find.

Second Porch (www.facebook.com/secondporch): Second Porch is tackling the vacation rental trust issue head on by building its business around social media, and Facebook initially. Second Porch is launching as a Facebook application with some tools to enable vacation homeowners to market their homes via their networks, and likewise to help travelers seeking vacation homes. There are some nice features that leverage maps, Facebook profiles, and cool ways to search for homes via your network (like friendsource in the upper-right-hand corner of the screenshot below). I have not tested all the features (I didn’t want my friends seeing a lot of status updates in my stream when I am just testing), but this is definitely an interesting approach to an issue (trust between renter and owner) that continues to dog the rental-by-owner vacation home market and receive continuing and unjustified negative press attention.

20090831_secondporch

Vast (www.vast.com): Vast is a multi-vertical metasearch private-label platform for autos, real estate and, among other categories, vacation rentals. With the proliferation of vacation rental Web sites across both the professionally managed and rental-by-owner categories, a good metasearch play would be welcome relief for online vacation rental searchers. The key question for vacation rental meta is HomeAway: will the 800-pound gorilla play? My bet: not yet.

This is just a shortlist of some of the developments I have noticed in the past few months - not an endorsement, nor an indication of preference. I am sure I have missed some (including a few that are in private beta). If you think I have overlooked – or overstated – something, please let me know, either by commenting below or via email privately at dquinby-at-PhoCusWright.com.

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  • another in thing now is the timeshare properties. they are pretty advantageous as well. i have a friend who just bought a property at the El Cid Vacation club. and i've heard of a lot of good things. i've been there too. the place is neat
  • I think this industry has charged for too long. Its just a website. The marketing is the hard part but if homeowners each did a little it wouldn't take much
    I like adventurepads its FREE! It also has more obscure places that wouldn't pay the expensive fees the other sites charge.
    How about Surfing in Montanita Equador?
    Flipkey was good until they jacked their prices up to $20/mo and the homeaway co sites are $300+/yr
  • Luftman
    I just checked out Flip Key - its $19.99 per month NOT $1.99 per month!
  • adamgollam
    You have a interesting article here,I guess people just don't see vacations as the good and refreshing action for themselves as they did few years ago.
    ____________________________________________________________
    hotels in Paris
  • Its true in vacation time only more people get rush at the vacation spots.This is true that there will be a high kick of in accommodating at the hotels and for the rooms.
  • I agree with you, though there is rush & panic at the vocations spots & it is difficult to get suiteable accommodation. But Now we have a option to book accommodation online before some time to vocatios.
  • jswartwout
    The key thing many of these guys are missing, and Zonder actually saw this trend but has since been gobbled up as well, is that travelers are smarter now and search for targeted niche marketing sites on a regular basis. Many, like http://www.floridagulfvacation.com , are basically owner co-ops where the bulk of the cheap listing price ($72 per year) goes into marketing the site. And for anyone who ever tried to find information and helpful tips on these huge worldwide sites, FGV and other niche sites give a great deal of content and local area experience as well.
  • Douglas, this is a great article on the vacation rental industry! Another site that recently launched in the space is PackLate. PackLate provides big discounts on last minute vacation rentals. Since prices adjust dynamically as you get closer to the check-in date, PackLate tends to offer the best deals in relation to competing sites. Consumers can also "Make an Offer" to see if they can dip below the current price displayed on the site.

    Take a look...
  • they just have to do it...
  • Tripadvisor is one of the best. It's user friendly and offers best deals
  • I think i should visit this place. Thanks for sharing it.
  • Hey all - please check out LetMyBed.com:

    http://www.letmybed.com

    We will be bringing together the varied sources of vacation home, room and bed rentals online in one simple, easy-to-use search engine. Please let us know your feedback!
  • yourholidaymatters
    With another sophisticated bogus vacation rental scam coming to light this week, based in Nigeria, there will be a move towards smaller listing sites which give a more personal service and offer greater transparency - together with a code of practice and a rigorous approval process of owners and their properties. Sites which put the interests of holidaymakers, and owners, before those of profit, allowing vacationers to book with total confidence. Learn what we're about and see our current website here: www.yourholidaymatters.com. Curtains going up on a new YHM soon!
  • There are a number of specialized sites (e.g., http://www.facebook.com/groups.php?ref=sb#/grou... for Italy) which have begun to pop up on Facebook. An interesting development.
  • Don't forget Skipjump.com - one of the other major sites "feeding the machine" at Lodging.com (and Vast.com)

    Matt
    http://www.skipjump.com
  • Tripadvisor and Homeaway are great tools for vacation rental owners. Rental Ninja provides owners with a personal property website and advanced marketing tools for Craigslist vacation shoppers.
    http://www.rentalninja.org
  • frankmildred
    This is a timely post given the level of frustration on the part of vacation rental owners who are feeling more and more that they often waste their time on inquiries that are not legitimate. And reading more about the scams of vacation renters who are seeing fraudulent ads on the vacation rental sites, legitimacy is a 360 degree circle.

    Just read a Nielsen Poll stating that "recommendations by personal acquaintances and opinions posted by consumers online are the most trusted forms of advertising globally."

    With, according to Nielsen, 90 percent of people taking and believing recommendations from people they know, Second Porch and social media should have a good leg up in the vacation rental market where confidence in the person you are working with is critical in sealing the deal.
  • The trust issue, mentioned in the description of Second Porch, is a really important one in vacation rentals. Having stayed in vacation rentals around the world, I really would not travel any other way for a vacation of a week or more. But because each VR was independently owned and operated, they varied widely. There really is no industry standard for a vacation rental and as a renter, it meant my asking many, many questions and seeing multiple photos before coming to my decision.

    As an owner of two vacation rentals on Sanibel Island, Florida I have spent many,many hours responding to questions of guests who did not seem to know my property though they came through various VR portals to find me.

    Second Porch, with its ability connect real people to real properties all in an environment of sharing details has enormous potential for making the "job" of finding a VR or renting a VR just so much more direct and honest.
  • kristinzern
    I use many of the vacation rental sites to promote our house on Martha's Vineyard which we rent for the summers. (We live their yr round) We have always sold every week we are offering and could sell many weeks several times over.

    But I did noticed new trends this year. Because of the economy there was much much more competition with other owners many who had never rented their houses before. That meant 2 things: 1) They tended to offer lower prices per week than the veterans. 2) That since these were hi end 2nd homes they offered fancier amenities like granite counter tops, Sub Zero Ref, Wolf ovens, etc.

    Nevertheless, we were able to sell all weeks from June 20th thru Sept 26 at the same prices as last year, except one in Sept by using HomeAway, VRBO and WeNeedAVacation.com.

    Trust is built by exchange of emails, calls etc. The home owner is more concerned with trust issues than the prospective renters are. After all their investment is sizable and if a tenant destroys the house its hard to cover expensive repairs.

    In the dark ages we rented houses sight unseen, no photos. We were grilled by the owners or agents to make sure we were suitable renters. Knowing someone, having been there before (at least 25 yrs) all mattered.

    Another aspect of this. RE agents have lost the rental market to the vacation rental websites with the exception of the high end properties (like Obamas MV digs)
  • Nice to see fresh info as to new vacation rental sites.

    Take a look at Furnishedhomes.com - Vacation Rentals by Map

    Privately funded start up in live beta testing.
  • Douglas,

    Have a look at HouseTrip. in private beta at this stage.

    Good project with a team from Ecole Hotelière de Lausanne and a great IT team

    http://www.housetrip.com/
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